Welcome to Unde Clothing Shop’s FAQ page! We’ve compiled answers to the most common questions about our stylish, performance-driven apparel and shopping experience. Whether you’re curious about sizing, shipping, or returns, you’ll find the information you need below.

About Our Products

What types of clothing does Unde Clothing Shop specialize in?
We specialize in athletic gear, hoodies & sweatshirts, jeans, pants, shorts, swimwear, and tops. Our collection blends fashion with functionality, perfect for active, style-conscious individuals who value both comfort and performance.
How would you describe the style of your clothing?
Our clothing features a contemporary, sporty aesthetic with clean lines and versatile designs. We focus on pieces that transition seamlessly from workouts to casual wear, using quality materials that offer both durability and comfort.
Do you offer plus sizes or extended sizing options?
Currently, we offer standard sizing across our collections. Each product page includes detailed size charts to help you find your perfect fit. We’re constantly evaluating our sizing options based on customer feedback.

Ordering & Account Questions

How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. Account holders enjoy faster checkout and can track order history.
I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to reset your password. If you don’t see the email, please check your spam folder.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us at [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

Shipping & Delivery

What shipping options do you offer?
We offer two convenient shipping options:
1. Standard Shipping: $12.95 via DHL/FedEx (10-15 days after dispatch)
2. Free Shipping: For orders over $50 via EMS (15-25 days after dispatch)
All orders are processed within 1-2 business days before shipping.
Do you ship internationally?
Yes! We ship worldwide except to some Asian countries and remote regions due to logistical constraints. International customers may be responsible for customs fees, which vary by country.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can track your package using the provided link or directly through the carrier’s website (DHL, FedEx, or EMS).
What should I do if my package is delayed?
While we provide estimated delivery windows, occasional delays can occur due to customs, weather, or carrier issues. If your package is significantly delayed beyond our estimates, please contact us at [email protected] with your order number for assistance.

Payments & Pricing

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information. We never store your full credit card details on our servers.
Do you offer price adjustments if an item goes on sale after I purchase it?
We currently don’t offer price adjustments for items that go on sale after purchase. However, we frequently run promotions – consider signing up for our emails to stay informed about upcoming sales.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. Please initiate your return through our Returns Center (link in your order confirmation email).
How long do refunds take to process?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. Note that shipping fees are non-refundable.
Do you offer exchanges?
Currently, we don’t offer direct exchanges. For a different size or color, please return the original item (following our return policy) and place a new order for the desired item.
What if I receive a damaged or incorrect item?
We apologize for any inconvenience! Please contact us immediately at [email protected] with your order number and photos of the issue. We’ll work quickly to resolve the problem.

Still Have Questions?

Our customer service team is happy to help with any additional questions. Reach us at [email protected], and we’ll respond within 24-48 hours.

Ready to upgrade your wardrobe? Shop our collections now!