At Unde Clothing Shop, we stand behind our performance-driven athletic apparel just as we stand behind your satisfaction. If your gear doesn’t meet your expectations, we’ll make it right.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • Unworn, unwashed, and in original condition
  • With all original tags attached
  • In the original packaging

Non-Returnable Items

For hygiene reasons, we cannot accept returns on swimwear unless the item arrives defective or incorrect. All other athletic gear, hoodies, jeans, pants, shorts, and tops are eligible for return.

How to Initiate a Return or Exchange

  1. Contact Us: Email [email protected] with your order number and return request within 15 days of delivery (see template below).
  2. Wait for Approval: Our team will respond within 1-2 business days with return instructions.
  3. Package Your Items: Securely pack the items in their original packaging.
  4. Ship Your Return: Send the package to our fulfillment center using a trackable shipping method.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 3-5 business days after we receive your return.
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Notification: You’ll receive an email confirmation when your refund is processed.

Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution.

Exchanges

For size exchanges:

  1. Follow the same return process above
  2. Clearly state the desired size in your return request
  3. We’ll ship the new item once we process your return

Note: Exchanges are subject to availability. If your requested size is out of stock, we’ll issue a refund instead.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Email Body:

Dear Unde Clothing Shop Team,

I would like to request a [return/exchange] for my order #[Your Order Number].

Item(s) to return/exchange:
[Product Name], [Size], [Color]
[Reason for return/exchange]

For exchanges, my preferred replacement is:
[Product Name], [Size], [Color]

Please advise on next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Shipping Address]

International Returns

For our global customers (excluding some Asian regions):

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Damaged or Defective Items

If your athletic gear arrives damaged or defective, contact us immediately at [email protected] with photos of the issue. We’ll arrange for a free replacement or refund.

For any questions about our returns policy, reach out to our customer performance team at [email protected]. We’re here to ensure your Unde experience matches the quality of our apparel.